REFOUND POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the following conditions:

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, and returned in their original packaging.

• Custom-made or personalised items are non-refundable unless they arrive damaged or defective.

To initiate a return, please contact us at info@turbomoka.it with your order number and reason for return. We will provide instructions on how to proceed.

• Customers are responsible for return shipping costs unless the item is defective or sent in error.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 7–10 business days.

• Original shipping fees are non-refundable.

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as appropriate.